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|  |  Home > Customer Service
Customer Service
Please direct all internet inquiries to our
Rehoboth Beach location
Fun to Fine Jewelry
First Street Station
70 Rehoboth Avenue Ste 106
Rehoboth Beach, DE 19971
Phone - 302.227.3770
OPENING SATURDAY 4/24/2010
email - funtofine.jewelry@verizon.net
Fun to Fine Jewelry
CityPlace - Store Closed, contact the Rehoboth Beach, DE location.
We accept as form of payment, Master Card, Visa, American Express and Discover. If your uncomfortable purchasing over the internet, call us at 302.227.3770, 10 AM - 6 PM EST, and we will process your transaction over the phone.
FREE SHIPPING
FREE standard shipping on any purchase. If you return your order, our shipping & insurance fee will be deducted from your credit. Purchases over $100.00 may require a signature, and additional identification verification.
First Class Mail FREE for orders $75 and Under (3 - 7 days)
Priority Mail FREE for orders over $75 (2 - 5 days)
Upgrade 1st Class to Priority Mail - orders $75 & Under - $4 FEE
Express upgrade for orders under $100 (1 - 2 days most) - $20 FEE
Express upgrade for orders from $100 & higher (1 - 2 days most) - $24 FEE
SHIPMENT
We do not process or ship any orders outside of the United States. We also not ship to P.O. boxes, APO and FPO addresses, when a signature is required for delivery. In stock items should be received within 3 - 5 business days, in your regular mail delivery. When no signature is required, the mail person will leave the parcel in your mail receptacle. We do not use Fun to Fine Jewelry as a return address when shipping, for security reasons, the sender will be The Mullay Group, Inc of West Palm Beach Beach, Florida.
GIFT BOXES
All items will be shipped in gift appropriate boxes with a gold bow. We do not provide gift wrap, however with most boxes, gift wrap is not necessary. Fun ring boxes will be provided for all sterling rings, traditional velvet boxes will be provided for gold diamond & gemstone rings, (see picture).
FRAUD
All information will be verified with the credit card company, be sure to provide the current billing address and phone number of the credit card you are using. We will alert the authorities of any attempted fraud purchases.
INTERNATIONAL ORDERS
Sorry, we will not process any orders outside the United States, under any circumstances. Please do not submit orders from outside of the US!
RETURN POLICY
We hope you are satisfied with your purchase from Fun to Fine Jewelry! In the event you are not satisfied, returns of unworn, unaltered or sized merchandise will be accepted within 30 days for a refund (charge credit). Your refund will be for the amount of the item less our shipping and insurance fee, which is recorded on your invoice. When merchandise has an inventory tag attached, this tag must remain on the item, in order to be accepted as a return. You must obtain a return authorization. Email us at funtofinejewelry@bellsouth.net. All unauthorized returns will not be accepted. Damaged merchandise, (due to manufacturer defect), will be replaced. Please adhere to the following for a prompt refund:
1. Obtain a Return Authorization Code: email us to receive a return authorization code. You will need to log code on your shipping label and original invoice. The original invoice must accompany your return.
2. Return merchandise including gift boxes, in the original shipping container if possible. We can not accept merchandise that has been altered, worn, the inventory tag has been removed, or does not have a return authorization code.
3. Postage fees are as follows:
First Class - $3.83
Priority Mail - $76.00 to $100.00 - $7.05
Priority Mail - $101.00 to $200.00 - $7.55
Priority Mail - $201.00 to $300.00 - $9.50
and goes up in increments of 1.00, for every $100.00 extra in cost.
3. Insure your return, and ship to Fun to Fine Jewelry via your choice of carriers, (the U S mail is the least expensive). This is for your protection, as we can not issue a refund for merchandise lost in transit. Shipping charges for returning merchandise is the customers responsibilty.
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